Privacy Policy
For AGR Technologies, your Privacy is the base of all policies. AGR Technologies is
committed to safeguard your privacy at all.
Please read the following to learn more about our privacy policy.
The federal government and technology industry have developed practical tips to help you
guard against Internet fraud, secure your computer and protect your personal information.
DEALING WITH YOUR COLLECTED INFORMATION
We provide user support services to consumers using web-
based tools and software as well as
through telephone support of our users. These tools may include software that enables us to
remotely access and control a user’s computer with their permission. We require certain
information and permissions from you to provide the Services.
Some information we collect may be provided by the user directly such as when requested by
a form or on the phone by a technician. Other technical information might be collected or
accessed by or through our diagnostic and related tools as our compute
rs work with yours to
provide the Services.
This privacy policy only applies to AGR Technologies
This policy does not apply to the practices of companies that AGR Technologies does not
own or control or to people that AGR Technologies does not employ or m
anage.
INFORMATION THAT AGR TECHNOLOGIES COLLECTS:
Information You Provide.
YOUR PERSONAL INFORMATION:
We will ask you when we need information that personally identifies you (“personal
information”) or allows us to contact you. In order to use the Service
s, the user must first
typically register or provide certain identifying information. For online registration, we ask
you to provide contact details (such as First and Last name, E
-mail address, Postal address,
Personal identifier etc.). AGR Technologies u
ses this information to contact you regarding
the product and/or services you have requested. This includes re
-registration/renewal
notifications, special offers, and surveys on improving our Services.
PAYMENT INFORMATION:
If you register for the Services
, AGR Technologies may collect credit card information, and
other payment information. Like many companies, AGR Technologies may use third party
payment processing, payment gateways transactions to process and verify credit cards on our
behalf. AGR Technol
ogies uses payment information to complete your transactions.
Computer and System Information
SUBSCRIBER (USER) COMPUTER INFORMATION:
We may also ask for information related to your (user) computer to provide the Service. As
examples, this information may include:
•
information about the date of purchase of your computer,
•
type of computer
•
identification number of your computer
•
make and model of your computer and/or any computer hardware,
•
software installed or peripherals attached to it,
•
condition of the computer,
•
System and registry data about software installations and hardware configurations,
and error tracking files.
REMOTE ACCESS:
While requesting support you may request for the problem to be resolved by enabling AGR
Technologies technicians to have access to and take control of your computer. AGR
Technologies uses software tools which enable you to grant control of your computer to an
AGR Technologies technician remotely over the Internet. This allows the AGR Technologies
technician to diagnose or corre
ct problems without ever coming to the location of your
computer.
AGR Technologies does not use the Remote Access software to access and control your
computer without your consent and we request that you remain present when our technicians
are doing so.
AGR Technologies technicians are trained in the use of this software and we take steps to
limit access to confidential or sensitive information stored on user computer or network,
avoid deliberate destruction of information on user computers or networks, a
nd help avoid
system problems. AGR Technologies maintains specific internal policy and technical controls
to limit how and whether our remote access tools may be used to assist you.
DIAGNOSTIC TOOL:
AGR Technologies uses some online diagnostic tools that
may collect a wide variety of
useful information about the state of a computer system and your applications. This
information is communicated to AGR Technologies using security technologies over the
Internet. AGR Technologies analyzes this information to help diagnose and solve end-
user
problems. The AGR Technologies diagnostic application is not designed to collect sensitive
information including information such websites visited, e
-mail messages, e-
mail addresses
sent to, passwords, profiles, etc.
Use o
f the Remote Access and Diagnostic applications may be subject to the terms and
conditions of the respective software license agreements.
LIVE HELP SESSION RECORDS:
AGR Technologies reserves the right to monitor and record on-
line and off
-line sessions
between users and AGR Technologies technicians for quality control and service
-related
purposes. Some uses of this type of information include improving the Service, bu
ilding a
support knowledge base and conducting internal market research. We do not correlate session
record data used for these purposes with personal information.
COOKIES:
We may use cookies and similar technologies to provide you with more personal servi
ce on
our website and as you interact with AGR Technologies. Cookies are small pieces of
information stored by your browser on your computer’s hard drive or on your device.
Cookies help us keep track of the preferences you specify. Most web browsers automatically
accept cookies, but you can usually change your browser to prevent that if you prefer not to
store the information for future use. Each browser is different, so please check the help menu
of your browser.
LOG FILES:
We use IP addresses to analyze t
rends, administer the website, track user movement, and
gather broad demographic information for aggregate use.
SUPPLEMENTATION OF INFORMATION
In order to protect AGR Technologies from fraud and otherwise ensure the integrity of our
services and manage risk we may supplement personal information we collect with
information we may get from others. For example, in connection with determining
creditworthiness, we may use your name and other related information to request a credit
report as permitted by law.
SHARING AND INFORMATION DISCLOSURE
We may share aggregated and de
-identified information with our partners. This sharing is
usually not linked to any personal information that can identify any individual person, unless
specifically required to allow use o
f specific widgets within the Services.
We may also share, disclose, or transfer your personal information as follows:
•
To AGR Technologies affiliates and subsidiaries to support business operations and
sales, marketing, and customer support processes;
•
To
third party service providers and suppliers acting on our behalf to provide products
or services to you; and
•
To other third parties for purposes you have allowed.
Additionally, we may also disclose your personal information as we determine reasonably
nec
essary to (a) comply with applicable law, regulations, legal processes, or enforceable
governmental requests, (b) respond as necessary to actual or potential lawsuits, or (c) protect
the rights and property of AGR Technologies or others.
We reserve the ri
ght to retain, use, and disclose aggregate or anonymous information
developed from personal information at any time.
If we merge with, or are acquired by another company, or sell all or substantially all of our
relevant assets, or file for bankruptcy, we
may disclose and transfer personal information
with the company or asset. We will seek appropriate protection for personal information
disclosed or transferred in such transactions consistent with applicable law.
INTERNATIONAL USERS
Because AGR Technologi
es operates globally, we make information we gather available to
our worldwide business units. If you are in the European Economic Area, please note that the
personal information you provide will be transferred outside the European Economic Area for
use by AGR Technologies and its affiliates and subsidiaries for any of the purposes described
in this privacy policy. By using the AGR Technologies website, using the Services, or
otherwise providing us with your personal information, you consent to the transfer
and
processing of your personal information.
SECURITY
We use a variety of security technologies, as well as administrative, managerial, and physical
safeguards, to help protect personal information and other data we receive from unauthorized
access, use,
or disclosure. No data transmissions, or even the physical transfer of information,
can be guaranteed to be completely secure. We cannot fully eliminate all security risks
associated with personal information and technical mistakes are possible. Therefore,
we do
not ensure or warrant the security of any data or information you transmit to us and you do so
at your own risk.
SURVEYS
From time
-to-time we may request information from users via surveys. Participation in these
surveys is completely voluntary and
users have a choice whether or not to participate.
Information requested may include contact information (such as name and shipping address),
and demographic information (such as zip code). Survey information will be used for
purposes of monitoring or improving the use and satisfaction of Services.
CONTESTS
AGR Technologies may offer contests, sweepstakes or other promotions. These promotions
will be governed by applicable rules. Personal information collected through such promotions
will be used as descr
ibed at the time of collection.
CHILDREN
Our Services are not intended for use by anyone under the age of 13. Consistent with the
Children’s Online Privacy Protection Act, we do not collect or maintain information at our
website from or sell products to those we actually know are under the age of 13.
CORRECTION/UPDATING PERSONAL INFORMATION
If a user’s personal information changes (such as user zip code), or if a user no longer desires
to use the Service. User may correct, update or remove user personal i
nformation provided to
us through our website.
NOTIFICATION OF CHANGES
We reserve the right to change our privacy policy. Please check our website periodically for
changes so that you are aware of our latest privacy practices. For changes that are materia
lly
less restrictive or protective of your personal information than the privacy policy in place at
the time of collection, we will notify before implementing any such change.
QUERIES / FEEDBACK
If you have any queries or feedbacks about our privacy policy then you are most welcomed to
call us at +1 978
-387-
6653 (Phone) / +1 508-
408
-5072 (Fax) / Email:
info@agrtechnologies.com for all questions & inquiries.